Careers & Personal & Professional Development
At 27BC we pride ourselves on providing our team best opportunities at a personal and professional level where the customer then benefits from our Team’s Investment, including:
- Personal & Professional Development
- Mentoring Programs
- Women In Tech (WIT Program)
- Internship / Graduate Programs
- Business Specific training
- Technology specific training
Skills in 27BC:
- Microsoft Azure Virtual Desktops
- Microsoft Azure Active Directory / AAD
- Microsoft Intune
- Microsoft SCCM / MECM
- Microsoft Teams Phone calling
- Okta identity and access management
- Networking design and implementation – HPE Aruba, Cisco, Extreme Networks, Cambium Networks, Fortinet
- LastPass password security management
- Acronis Cyber Protection services
Positions at 27BC:
We are always looking to grow our team in the below positions.
Infrastructure Endpoint Engineer
- Design and implementation of Azure infrastructure including endpoint management solutions using Intune / MECM / SCCM, or co-management.
- Azure DevOps for CI/CD pipelines.
- Windows 11 SOE creation and deployment.
- Application packaging and deployment.
- Design and implementation of Azure Virtual Desktop.
- Microsoft 365 security and compliance configurations, including Microsoft 365 Defender.
- Acronis Cyber Protection implementation.
- Project based work implementing solution designs, documentation, including high-level design, detailed design, as-built, and user guides.
- Mentor team members to ensure uplift of skills.
Network Engineer
- Design, install and support network infrastructure.
- Experience in HPE Aruba, Cisco, Palo Alto, Extreme, Fortinet and Cambium networking equipment.
- Provide guidance to customers for network uplift and continual improvement.
- Network optimisation and testing.
- Wireless Access Point design and implementation.
IT Service Management (ITSM) Lead
- Experience in designing and implementing ITSM platforms such as Freshservice, ServiceNow, or Jira Service Management.
- Understanding ITIL processes and providing train-the-trainer sessions.
- Provide solutions for continual improvement to ensure customers are receiving highest return on investment in their ITSM platforms.
Freshworks Implementer
- Design, develop and implement:
- Freshservice
- Freshdesk
- Customer Service Suite (CSS)
- Freshsales
- Integrate directory sources such as Azure AD or Okta.
- Configure Service Portals for customer self-service capabilities.
- Create email notifications.
IT Service Support Specialist
- Work on level 1 and level 2 support tasks for customers.
- Understand Azure AD and Active Directory services.
- Support Windows and MacOS operating systems.
- Package and deploy applications through Microsoft Intune of SCCM/MECM.
- Deploy monthly software updates.
- Acronis Cyber Protection backup services.
- Site visits for onsite support.
- Knowledge in LastPass.
- Experience with ITSM platforms such as Freshservice, ServiceNow and Jira.