27BC built and evolved its business around ‘Strategic Services’, on the back of market research conducted in the Asia Pacific Region.

Our services are constantly evolving, driven by customer demands and their end stakeholder and customer needs. These services include:

  • Jointly designed and constructed Roadmaps & Consultancy engagements,
  • Specifically designed for Effective Ways of Working – EWoW,
  • We focus on (Simplify, Automate and Digitise),
  • Data & Reporting – We turn the Stats Into Facts and place meaning at the front of Report Design and Data Analysis,
  • AI & Automation – Process & Cost Rationalisation / Optimisation, removing the noise from the day to day running of your business and implementing the Governance for your team,
  • Managed Service in Partnership – Product Ownership ‘Embedment’ (Cradle to Grave),
  • Selective Co-Managed Services,
  • Backup and Disaster Recovery – On-premises or Cloud Services,

Service Management:

The Automated Tooling to deliver:

  • IT Service Management
  • Human Resources
  • Customer Service Management
    • You may ask: So What? for Your Business,
      • Value delivered to your customer support Processes,
      • Onboard / Offboard staff,
      • Integration & Support Tasks for your stakeholder,
      • Increasing your Customer Satisfaction Surveys (CSA),
      • Increased efficiencies – EWoW,
      • Improved effectiveness.

Security:

Data Privacy, Governance & Compliance, is paramount to an organisations credibility, and for that matter longevity – Your Organisations Survival! At 27BC, we:

  • Understand the strategic management analysis and reporting of data, including data warehousing, data lakes, and the integration of sources of data,
  • Assess, design, and implement reporting solutions for your business needs and stakeholders decision making,
  • Are conscious of the Cyber Vulnerabilities and associated threats, and we work with your organisation to embed security configuration assessments, including:
    • IDAM & Governance
    • SSO & MFA
    • Access Reviews
    • Privileged Access Management
  • Introduce and structure a Cyber Vulnerability Management, Monitoring/Proactive Remediation, of your technology environment.

End User Computing:

Enabling your business and your customers to work in EWoW with you.

  • Connecting from anywhere through your ‘devices’ (including BYOD) to conduct EWoW.
    • Modern Desktop Management,
    • Mobile Device Management,
    • Asset Lifecycle & Management,
    • In a secured Zero Trust environment.

Unified Communications & Collaboration:

Streamline your services, One-2-Many, to enable collaboration, through:

  • Contact Enablement Centres & Solutions,
  • Audio Conferencing & Web Collaboration,
  • Agentless AI Enablement,

Cloud Computing – Private & Public:

More companies are engaging 27BC to evaluate, design and execute on Cloud Solutions (On-premise and virtualised) including:

  • Infrastructure Design and Construct,
  • Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), as well as ‘X’aaS (Anything as a Service),
  • Assessment of AWS, Azure, and others.

Network Infrastructure:

Modernised transport and delivery platforms, including:

  • LAN, WAN, Wireless, SDWAN,
  • Large coverage areas – warehousing,
  • SPoC – Telco, other service providers, hardware & software licensing.